10/7/2021

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CREATIVE CONTENT, CAMPAIGN STRATEGY & COMMUNICATIONS

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Over the years, we have had a lot of questions from you about watermelon. We’ve combined the most frequently asked questions into a list of watermelon 101 topics under Facts and FAQs.

  1. Watermelon Gaming, a Studio on Scratch. This studio is mainly just for gaming! Please post your best gaming related games here.
  2. The purpose of the Texas Watermelon Association (TWA) is to promote the production and consumption of Texas Watermelons. TWA constantly seeks to improve the growing, grading, handling, transportation, distribution, and sales of watermelons.

FOR MUSIC, MEDIA & ENTERTAINMENT

Watermelon is a creative agency providing first-class campaign strategy, content creation, publicity and marketing solutions, partnerships and consultancy services to a variety of brands, artists, events and companies across the music, media and entertainment spaces.

Founded in 2013 by music industry veteran Erika Thomas, Watermelon has outposts in California, New York and the UK - making us perfectly positioned to work and collaborate seamlessly with our global network of highly-talented creatives, delivering specialized, bespoke campaigns designed to fulfill each client’s unique needs.

•Creative Direction
•Creative Team Building
•Creative Strategy & Problem-Solving
•Publicity Strategy & Implementation
•Social Media Branding, Strategy & Execution
•Content Creation (Photography, Videography, Animation, Graphics)
•Branded Content
•Event Production

Watermelon has worked with a huge variety of global artists, brands and events including Coldplay, Converse and Governors Ball…
We’ll have links to project case studies available here soon. In the meantime, please drop us a line and we’ll send you a portfolio of past projects.

You're in good company

What can Watermelon mean for your business?

Centralize and automate customer contact and ensure 24/7 availability

Automate FAQs

Lower your customer service volume

Create your own chatbot in five easy steps and increase availability to 24/7. Publish your chatbot to your most popular channels including your website, Facebook Messenger, WhatsApp, Twitter and Telegram! Just add content, the powerful AI does the rest.

Centralize conversations across channels into a single dashboard and have your chatbot and live agents work together. Stop switching between apps and browser tabs and improve productivity.

Fast & accessible support

Increase your customer satisfaction

Does your chatbot not know the answer to a new question? No problem. The intelligent handover automatically transfers the conversation to the appropriate employee or team, ensuring your customer will always be helped.

The time where website visitors remained anonymous is over. The chatbot you build with Watermelon learns about your customers with their permission during automated conversations. The chatbot identifies the customer and builds a profile in your CRM with the information it collects during the chat. Save time and know your customers!

Optimize your service with data

Watermelon

See your peak moments ahead of time

Collect data about the customer journey and improve your service every day. Uncover peaks and trends in conversation volume and themes. Monitor your team, guide them where needed and improve customer satisfaction.

Success Stories

What our customers say about us

Read service challenges and solutions from our customers

  • 15 leads a week thanks to chatbot Lilly
  • CRM system integrated with the chatbot
Gaming

Chatbot Lilly supports website visitors by matching up them with the right products and dealers. By interlinking the CRM system of Luxaflex® with chatbot Lilly, the Sales department gets to work as efficiently as possible.

  • 70 percent of customer inquiries automated
  • 37 service hours saved per month

How do we answer incoming customer questions on our eCommerce website for logistics supplies outside of office hours? Logistiekconcurrent found Watermelon and together they built a chatbot to do just that.

  • 60 service hours saved each month
  • 90 percent of customer queries handled by the chatbot

Thanks to chatbot Floor, there is faster and better communication between Lab21 and their customers. Goals and achievements are being monitored thanks to extensive statistics. Thanks to chatbot Floor it’s a win-win!

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  • 75 percent of chats are handled by the chatbot
  • 40 to 45 percent of queastions are outside office hours

Qander's goals were clear: more customer questions answered immediately, a lower workload for the service team, shorter waiting times and available 24/7. These goals have been achieved with Chatbot Emma/Marleen.

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  • 300 chatbot conversations a day
  • 75 percent of conversations are directly handled by the chatbot

BKR drives the road of digitalisation by implementing their customer service chatbot. The chatbot handles all FAQ’s while staying personal.

  • Chatbot live in 2 days
  • Customer contact on WhatsApp automated

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Chatbot Nicole supports the AFAS Commercial Team with customer contact and lead generation. The quick go-live of Chatbot [email protected] provided new insights into customer questions!

Want to try out Watermelon?

With Watermelon you automate your customer contact in 5 simple steps. We will show you how in an online live demo.

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