10/8/2021

Get Faster Support With Live Chat!

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ProProfs Live Chat for customer service integrates seamlessly with various integration options that makes it the perfect customer support tool for organizations. The live chat software helps you integrate CRM, Knowledge Base, Help Desk, and other platforms hassle-free to help your operators provide support and keep customers engaged with the brand. Register your product to receive 90 days of live chat and phone support. Register Your Products. NETGEAR Premium Support. Resolve issues faster with 24/7 service. Live chat support is an informal and quick way for customers to get information. The more information you can give your customers during a chat, the better! If customers are reaching out for live chat support or potential customers have pre-sales questions, either way they are asking for help. Live chat is a new beta program coming to all regions. It is being offered as an alternative to submitting a request that lets players chat instantly with an agent! When using a support site, most people want fast help NOW. We want to address this need and make sure our players can get in game ASAP! What are the Live Chat hours?

More and more websites are offering live chat support these days.

While some of the benefits are clear, others may not be quite as obvious. We have analyzed the pros and cons of live chat support software and compared it to email and phone support.

Advantages of live chat support

  • More competent service: compared to phone support it's easier for your staff to “know all the answers” because they can just quickly ask collegues if they get a tricky question. The customer won't even notice it.
  • Instant feedback: chat is usually faster than phone support where you usually have to have to go through cumbersome menus. Not to mention email support where nobody even expects an instant answer.
  • Help more people at the same time: chat agents are usually able to serve three or even more people simultaneously.
  • No more problems with strange accents or bad lines
  • Absolutely no extra costs for the website visitor even when they are from another country
  • Convenient: Support can easily send helpful links to the customer through the chat interface and type complicated names into the chat box.
  • Analytics: use live analytics to find the most relevant visitors to…
  • …start chats pro-actively, just like the thoughtful salesman in a store you can offer your help.
  • Switch off chat when you are away – if you’re a one man show, just go offline and transform the chat bar into a contact form. Big advantage over telephone support.
  • Quality of support can easily be reviewed to get a feeling for the support quality your staff is providing, simply by checking the log files.

Disadvantages of live chat support

  • Not all users will like it: users who aren't computer savvy will probably not be too fond of it. You should always offer at least email or phone support in addition to chat support.
  • Not all users will know how to use it: if your websites attracts mainly technophobes or an older generation, live chat may not be what they are looking for. However “Generation Facebook” keeps growing at a fast rate.
  • Not great on mobile platforms: iPhone users who are not able to type at lightning speed won't have much fun using live chat. In addition, not all mobile devices are able to support live chat applications.
  • “Prank chats”: Just like us you will probably get your fair share of not so serious chats. If this happens frequently you can, however, block the person or make email a mandatory field in your pre-chat form, which should reduce this kind of abuse significantly.
  • Chat agent must react in timely fashion: if your support fails to respond quickly the visitor may leave the site frustrated.
  • Interruptions: unlike email live chats cannot wait for a couple of hours before they are replied to.

Next steps

How to Contact ACR Support

Get Faster Support With Live Chat Room

Chat

Americas Cardroom support includes live chat, email and a toll-free telephone number.

Get Faster Support With Live Chat Support

The most common support queries players have include:

  • How to get a 27% rakeback deal
  • How to proceed if they already have an existing account without rakeback

Rakeback.com support can also field these questions.

Opening a Rakeback Account

This part is easy if you’re new to Americas Cardroom. Simply visit the Americas Cardroom website via the links on a rakeback affiliate site such as this one, when you download the poker client software.

Using those links rather than visiting the Americas Cardroom website directly, is how you ensure your account will be set up for rakeback.

Players that do not use the links on affiliate sites – instead going directly to ACR – will have an account set up for VIP rewards (aka ‘Elite Benefits’).

Example rakeback affiliate link below:

Free download securely from official Americas Cardroom server

Switching to Rakeback

Americas Cardroom do allow players to make a one-time switchover if they were unaware of how to set up a rakeback account, or later wish to switch over from VIP rewards.

Simply contact Americas Cardroom support via live chat – the most convenient option – or email / phone if you prefer.

Inform them that you’d like your existing account to be moved over to a 27% rakeback plan and they’ll make the switch.

You can tell if you have a rakeback account by navigating to Rewards -> Rakeback in the poker client. You should then see a page of rakeback information, including a button to claim your payment.

Open a Second Account

Another way to get rakeback – and another 100% up to $1,000 deposit bonus – is to open an account on a different Winning Poker Network (WPN) skin.

Like the iPoker network, Winning Poker – of which Americas Cardroom is the main site – allows players to have accounts on other ‘skins’ – separate poker sites also on WPN, which share the same playerpool and software.

The software automatically prevents you from using two poker accounts at the same time, so multi-accounting is not an issue. It breaks no T&Cs to have several accounts, one per skin.

For example if you already have an ACR account and would like 27% rakeback, you might consider opening an account at Black Chip Poker, through the link below to lock in rakeback.

Free download securely from official Black Chip Poker server

While clearing the $1,000 signup bonus your net rakeback is equivalent to 41.6%, counting the bonus cash installments. Once the bonus is cleared, you have 27% rakeback ongoing.

Essentially you earn a free $1,000 for trying out another WPN skin.

Spanish speaking players may prefer to open an account at Ya Poker, a South American focused WPN skin. Open an account there via Rakeback.com for 27% rakeback and the welcome bonus.

For More Americas Cardroom Support

For other Americas Cardroom support queries, or Winning Poker Network skin queries, contact support[email protected] or the Americas Cardroom support desk.

Free download securely from official Ya Poker server

Featured Promotions

How Much Cash Back Will I Earn?

Rakeback increases your winnings from online poker as you continually earn money back from every raked hand or tournament you play.

Many players earn a living wage from rakeback alone. Use the calculator below to estimate the size of payments you’ll get over a given period of time. The calculator will compute your expected daily, weekly, and monthly cash back depending on the stakes and tables you input.

$125
Hourly
$998
Daily
$17,472
Monthly
$174,720
Yearly

Top Poker Room Recommendation

  • 27% Rakeback
  • $1000 Sign-up Bonus
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