10/7/2021

Citrix Reciever For Mac Os Mojave

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A list containing the majority of Citrix Workspace app for Mac (formerly Receiver for Mac) support articles collated to make this page a one stop place for you to search for and find information regarding any issues you have with the product and its related dependencies.

The page is updated daily with new support articles and information. Articles will change from time and if information here is outdated or incorrect please let me know using the comments. Links may also expire or change so if you find broken links, please again let me know. For each issue, known product versions affected are recorded however that does not mean product versions that aren’t listed are not affected.

There is a search box that you can use if looking for a specific fault. For example if you have an error code or error message, use that to perform a search. You can also use your browsers search feature which will perform a search against the whole page based on the words you enter.

  • If you've found out that your mac is running macOS Mojave then follow the steps below to install a different Citrix Receiver version that is supported and will most likely get rid of the issues you have been experiencing.
  • .Keep in mind, Citrix does not support Mac OSX 10.6 or 10.7, so installing the latest Receiver version will not work with those operating systems. Click here to obtain an older Citrix receiver version if you are running on Mac 10.7 or earlier. HOWEVER, it is highly recommended that you upgrade your Mac to the latest OS because the older.

Receiver for Mac / Workspace app for Mac:


Have you checked with Citrix support, and are you using their latest Citrix client for macOS that explicitly mentions Mojave support? Does the problem exist after updating to 10.14.1? Update See this previous post on Citrix product that is replacing Citrix Receiver. The data is also saved and preserved across different sessions regardless of the device and operating system. By the way, Citrix Receiver for Mac was superseded by Citrix Workspace application starting from August 2018. Whereas the legacy program can still be downloaded if a user so desires, it doesn’t get new features anymore.

wdt_IDBrief Description of IssueBrief Description of FixApplicable Product Versions Affected (if known)Link to supplemental Support Article(s)
1Bloomberg keyboard and finger print scanner not redirecting to Citrix session.Redirection of this device is not fully supported but there is a method to follow that can be tried to get it working, as explained in the CTX article.https://support.citrix.com/article/CTX227075
2Windows Mac users connect to NetScale full VPN, they cannot reach external websites. Split DNS is not working.This is by design. The Mac VPN client does not support split DNS so all DNS requests are sent to NetScaler for resolution. If NetScaler cannot resolve the domain name then users will get an invalid response. This issue will be fixed under an existing enhancement request.https://support.citrix.com/article/CTX225297
3When using HDX 3D Pro, a black box may appear around some custom cursors.This is a known issue and 32-bit cursors are being investigated as part of the product road maps for Citrix Receiver for Mac. Cursors that employ shadow effects for example are classed as 32-bit cursors and not currently supported by Receiver for Mac.https://support.citrix.com/article/CTX223626
4If using a proxy connection, communication over EDT fails.This is a known issue.Receiver for Mac 12.5.
5You receive an 'Initialization failed' error.This is caused by an upgrade to macOS Sierra. Upgrade to Receiver for Mac 12.3 which is compatible with this OS.
6Delivering a proxy.pac file to clients via NetScaler Session Policies works for Windows devices but now Mac.At the moment, only Windows devices are supported. Proxy PAC support for MacOS is currently being worked on.https://support.citrix.com/article/CTX227262
7When launching an application or desktop you may receive error 'System Extension Blocked'.A new feature introduced to MacOS High Sierra requires user approval to load any newly-installed third-party kernel extensions. Navigate to 'System Preferences -> Security & Privacy' and click 'Allow' against 'Citrix Systems Inc'.Citrix Receiver for Mac 12.7 and above, and MacOS High Sierra.https://support.citrix.com/article/CTX228208
8French Canadian special accent characters do not display correctly when accessing a Windows 7 VDA.Upgrade to Receiver for Mac 12.7.Citrix Receiver for Mac 12.4.https://support.citrix.com/article/CTX231623
9Alt+Tab does not switch properly all the time and Alt+Enter does not work in Excel.Upgrade to Receiver for Mac 12.7.Citrix Receiver for Mac 12.6.https://support.citrix.com/article/CTX231624
10When using a DisplayLink docking station with v3.1 drivers and Receiver for Mac there is a high ICA RTT spike over 1000ms.Upgrading to DisplayLink v4.0 drivers and MacOS 10.13 High Sierra resolves the issue. The issue is still being investigated for earlier MacOS versions.Citrix Receiver for Mac 12.6 and 12.7.https://support.citrix.com/article/CTX231625

After updating a Mac to OS Mojave 10.14 and installing Citrix Workspace, some users with Retina 4k displays can experience an issue with font rendering.

Characters in Design Manager can appear fuzzy or light gray.


The first adjustment is to go to Utilities and open Terminal, and type the following command and hit enter:

defaults write com.citrix.receiver.nomas PreferMetalRendering -bool NO

Launch the DM application again and the fonts should appear more solid.



If the font size still appears too small, making an overall adjustment to the system resolution can increase readability. MacOS Mojave gives some new controls on resolution scaling:

Choose Apple menu > System Preferences, click Displays then click Display.

Change the Resolution setting to Scaled, then adjust the selection to the left for Larger Text. This will make all icons, text and display objects scale to a slightly different resolution on the screen.

Mojave




You may need to exit Citrix or reboot the system to have the resolution changes fully apply.

The font style should now appear more readable when using DM Cloud.


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