As it stands, more and more companies are experiencing the benefits of live chat that Wells Fargo first felt back in 2008. But how might one maximize these benefits? We have created a list of live chat best practices that will help you make the most of this quickly evolving medium, and will help put your customer service ahead of the curve.
When minutes matter, Canon Solutions America is at your service.
With expert assistance from our Solutions Support Center, Canon Solutions America delivers the remote technical support you need to resolve issues quickly—so your critical business systems can return to normal operations as soon as possible.
The Canon Solutions America support team offers:
The Canon Solutions America support team offers: Excellent customer care on a national level for customers both large and small. Centralized support expertise honed from nationwide experience. Help Desk availability from 8:30 AM - 8:00 PM EST, Monday through Friday. Consistent response time for all your locations. The Spiceworks Help Desk is a great solution for small- and mid-sized networks. Its functionality can be expanded by plugins available for all Spiceworks tools. This library of functions is developed by the Spiceworks Community, so an ever-expanding number of utilities supplement this help desk tool. Chat support software can be a powerful tool for offering efficient help from a company website or facilitating staff communication. Studies confirm that chat is both a cost effective and user-friendly tech support channel, but too many organizations add chat without proper planning or have yet to implement it at all.
About Solutions Support
Canon Solutions America support team members are dedicated to a customer-first mindset. Backed by award-winning products and world-class support facilities, our support personnel make certain that your solution is optimized by overseeing its performance, which allows you to focus on managing and growing your business.
Through thousands of certified field service engineers nationwide, our Service organization utilizes a single “Total Service Process.” Our customers have access to local, regional, and national level engineers ensuring full SLA (Service Level Agreement) compliance, regardless of location. Mobile technology allows our field technicians and industry-certified engineers to handle customer calls quickly and efficiently, helping to minimize your downtime.
We use only the highest quality, genuine Canon parts and supplies designed exclusively for your devices, supported by Canon training documentation and equipment standards.
Solutions Support Center 1-800-355-1385
* Note: 24/7/365 Extended Solutions Support is currently available for uniFLOW, Therefore, IRIS, and IDEAS enterprise solutions only.